Assessor Resource
MSS407012A
Lead a problem solving process to determine and solve root cause
Assessment tool
Version 1.0
Issue Date: May 2024
This unit will typically be undertaken by managers and/or technical experts who are confronted by a complex problem to which they need to develop a solution. The problem may be related to any area or process within the organisation or in the value stream and may have been formally presented to the individual for consideration or arise as part of other work.
The person may or may not have the required technical expertise for the particular problem, although the problem will require technical expertise to be solved. The problem may be capable of being adequately defined at the beginning of the problem solving activity, or may be progressively defined through continued iterations of the problem solving activity.
This unit of competency covers the skills and knowledge required to guide or lead a problem solving process to solve complex and/or unusual problems. The problem solving process will usually involve the use of either real or nominal groups to determine the root cause and propose the solution.
You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)